The Grievance Committee receives ethics complaints and arbitration requests to determine if taken as true on their face, whether a hearing is to be warranted. The Grievance Committee makes only such preliminary evaluation as is necessary to make these decisions. While the Grievance Committee has meetings, it does not hold hearings, and it does not decide whether members have violated the Code of Ethics. The Grievance Committee does not mediate or arbitrate business disputes.
Reference matter: The Grievance Committee is guided in its performance of duty wholly by the Code of Ethics and Arbitration Manual published and updated annually by the National Association of REALTORS®.
Criteria for Assignment: The Chairperson of this committee should be an experienced member with excellent knowledge of the Code of Ethics and its enforcement. Members assigned will vary in experience from several years to reasonably new in the business. Those newcomers will normally be members who the Chair can project will be long-term members of the Association.